Returns & Exchanges

At Flow Hive US, we want you to be completely satisfied with your beekeeping journey. If your purchase doesn't meet your expectations, we offer a 30-day return policy for unused items in their original packaging.

Return Process

• 1.
  Initiate Your Return

  Log into your account or use our guest portal with your order number and email address to start the return process.

• 2.
  Prepare the Package

  Carefully pack your unused items in their original boxes, ensuring all components and manuals are included to avoid restocking fees.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.