Frequently Asked Questions

Everything you need to know about our innovative beekeeping solutions.

How long does shipping take within the United States?

Standard shipping typically takes 5-8 business days. We process all orders from our US-based warehouse within 48 hours to ensure your hives arrive as quickly as possible.

Do you offer a warranty on Flow Hive products?

Yes, we offer a 12-month warranty on all Flow Hive hardware. This covers any manufacturing defects or faults in materials to give you peace of mind with your investment.

What is your return policy?

We offer a 30-day return policy for unused and unassembled products in their original packaging. Please contact our support team to initiate a return authorization.

Do your hives come with bees included?

No, our hives do not include live bees. You will need to source a 'nucleus' or 'package' of bees from a local apiary or beekeeping association once your hive is set up.

Which payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Google Pay, and Apple Pay.

Is the Flow system safe for the bees?

Absolutely. The Flow technology is designed to be gentle on bees, as the extraction process happens without opening the hive or disturbing the brood, reducing stress for the colony.